Returns & Exchanges
At Air Plant Design Studio, we want you to be completely satisfied with your botanical additions, which is why we offer a 30-day health guarantee and a seamless return process for all non-living home decor items. If your plants arrive stressed or your accessories don't meet your expectations, we are committed to making it right through a replacement or refund.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the issue.
Document Plant Health
For living air plants, please include clear photos of the specimens so our specialists can assess their health and provide care advice or approval for a replacement.
Pack and Ship
For non-living decor and accessories, securely package the items in their original containers and use the prepaid shipping label provided by our team.
Receive Refund or Replacement
Once your return is processed or your plant health claim is verified, we will issue a full refund to your original payment method or ship out your fresh replacements immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing